Privacy policy

Last updated October 2026.

What we collect

Only what a letter needs:

• Your name and email address
• Three addresses: your current mailing address, your landlord's mailing address, and the rental address
• Your landlord's name
• The dates and dollar amounts you enter, and your answers to the screening questions

We do not collect phone numbers, dates of birth, ID numbers or file uploads.

If you join a waitlist or ask for a reminder, we keep your email, the state or place, and for a reminder, your answers so far.

Why we collect it

To build your letter, email it to you, mail it if you order Certified Mail, send you status updates, and send the reminders you ask for. We count anonymous page and funnel events to understand how the site is used. Those counts do not include your name, address, email or letter contents.

Who we share it with

We share your information only with the service providers that run the site for us: hosting, database, payments, printing and mailing, and email. They may use it only to provide those services. We never sell your personal data.

What we delete

We delete your answers, names, addresses and the letter text on this schedule:

• Mailed letters: 90 days after delivery.
• Mailed letters that were never delivered: 90 days after the order.
• Free letters: 90 days after the letter was created.
• Reminders: the answers saved with a reminder, 90 days after you asked for it.

What we keep

After that we keep only your email address, the state or city, the letter type, the screening outcome, dates and times, order and payment references, the tracking number, the state of each mailing address, your answer to our follow up question, and the campaign tags from the link you arrived by.